Shipping & Delivery Domestic:

All domestic and Portugal orders are shipped via Correos. Rates are Preset based on shipping prices from Correos. International customers are responsible for custom duties and/or brokerage fees in addition to shipping cost assessed during checkout. Please allow 1 business days for order processing and payment verification, and an additional 4-6 business days for transit. Please check back with us periodically for any updates regarding our shipping policies. Please contact customerservice@creamprime.com if you have any questions.

Business days in transit from: Gipuzkoa, Irun 20302

International Shipping

How long does it take to ship international orders?

We provide Colissimo with a transit time between 2 – 6 days depending on the custom clearance process of its final destination County. This is the recommended service for all International orders.

What is your International refund and exchange policy?

Cream Prime can not refund/cancel/exchange an international order when a customer “refuses” to pay taxes/fees/tariffs associated with importing, and abandons the package. Customers are expected pay the fees that their shipments accrue, or their right to a refund will be refused.

How are the international orders shipped?

International order are process and shipped via Colissimo and is recommend for the most efficient transit times and delivery time from door to door.

Does you provide International Pre-Paid return labels?

Cream Prime can not provide any International Pre-Paid labels for any refunds or returns. If you are returning a item because of an error made my Cream Prime please contact us at our Customer Service email.

How can I contact you about my shipment?

For any additional questions Shipping please contact our customer service reps at: customerservice@creamprime.com.