- 1 Grip: The product is punched in a roll, with a label.
Pack Grip: The product comes stamped in sheets inside the packaging.
Roll Grip: The product arrives in a roll of 18.29m rolled on itself
Service and Customer Service Policy:
In Cream we practice social skateboarding, since for each sold grip we donated another one to Skateistan. (For that reason we want to welcome you to our family).
Although we also think about you, because if in 10 hours skating you have not gotten used to it, you give us back the grip and we give you back the money. (It must include: the grip, the label and the tie / bracelet) In case of having paid with any promotion, the amount paid will be refunded.
OBLIGATIONS IN THE MATTER OF PERSONAL DATA PROTECTION
Prior notification of the files to the Spanish Agency for Data Protection.
When on our website we collect personal data, whether from customers, users, potential customers, etc., we must proceed to notify all these files containing personal data to the Spanish Agency for Data Protection (AEPD), an obligation that must be performed prior to the start of data processing tasks.
Forms of data collection: Obligation of information. When the website uses a form to collect personal data of users or customers, or to allow subscription to a newsletter or community, it is mandatory to include a legal notice on data protection, whose content must inform of what following (Article 5 of the Organic Law 15/1999, of Protection of Personal Data):
- a) of the existence of a file or data processing
b) the purpose of its collection and the recipients of the information
c) of the obligatory or optional nature of the answer to the questions that are posed
d) the consequences of obtaining the data or the refusal to supply them
e) of the possibility of exercising rights of access, rectification, cancellation and opposition
The creation and maintenance of a personal data file requires the application of certain security measures, both technical and organizational, which may vary depending on the greater or lesser sensitivity of the data that comprise it.
- Duty of secrecy The fact that a person has provided us with their personal data obliges us to maintain the confidentiality of them and not to disclose them to any other entity unless we have informed them that we are going to transfer their data and have obtained their consent.
- Attention to rights The people who have given us their data have the right to know what data we have of them and why, to request that we change or cancel them as well as oppose the treatment we perform with your data.
They are the rights of access, rectification, cancellation and opposition.
Data processing contract When the website on which we collect personal data is hosted on the servers of another company, a computer specialist that is not from our company do the maintenance of the website or a company is going to lend us a data processing service and consequently will have access to the information in our database.
Obligations regarding the sending of emails commercial
As a general rule, it is prohibited to send advertising communications or Promotions by email or SMS, if the recipient has not previously requested or, where appropriate, has not authorized us in advance and expressly to send them. However, if we maintain a contractual relationship with the recipient prior, that is, if you are already our client, we can send you communications twenty regarding products or services of our company, provided that these they are similar to those that were initially the object of contracting by this one.
In any case, both at the time of collecting the data of the recipient, and within of every commercial communication that we send you, we must also inform you on the aforementioned data protection issues, to offer you the possibility of stopping receiving this type of communications, putting their provision a simple and free means, such as sending an email email to a certain address or through a form on our page Web. When we send an electronic communication of a commercial nature or advertising, it is essential that the recipient can identify it as such. By It is mandatory to include at the beginning of the message the word “advertising” or the abbreviation “ads”. In addition, the company making the promotion must identify itself clearly. If the content of the message is about offers or contests Promotional items, such as discounts, prizes and gifts, must be included clearly conditions of access or participation, or indicate where they may be consult.
Obligations regarding the capture of information about cookies
Mandatory information that the website must offer In one place permanently accessible from the Web page, relative information should appear to the owner of it. This obligation is contained in article 10 of the LSSICE.
When you can buy products or hire services on a website, the Law 34/2002 on Services of the Information Society and Electronic Commerce, establishes the following obligations:
– Inform the user during the entire process of:
a) The different procedures that must be followed to celebrate the contract. Plan of viability of a virtual urban and extreme sports store.
b) If the provider is going to file the electronic document in which the contract and if it is going to be accessible.
c) The technical means available to identify and correct errors in the introduction of the data.
d) The language or languages in which the contract may be formalized.
e) General conditions to which, if applicable, the contract should be subject, enabling that these can be stored and reproduced by the recipient.
– Confirm to the user the reception of their acceptance once finished the hiring process, what we will do for any of the following means:
a) Sending an acknowledgment by email or other means of communication equivalent to the address that the user has indicated, within the term of the twenty-four hours after receipt of acceptance.
b) Generating a confirmation of the acceptance received, as soon as the acceptor has completed the procedure, as long as the latter can file the confirmation.
Cuestiones legales sobre la entrega:
El plazo de entrega del producto. A menos que las partes hayan acordado otra cosa, el vendedor debe ejecutar el pedido en un plazo máximo de treinta días a partir del día siguiente a aquel en que ha recibido la comunicación de pedido del comprador.
Garantía de satisfacción:
¡Te devolvemos el dinero si no cumple tus espectativas!
Condiciones: se debe cortar tal y como aparece en las instrucciones. Se deben enviar fotos. El cliente tiene un límite de 3 semanas para realizar su reclamación.
Plazo de devolución del producto:
Desde el día en que el comprador recibe el producto, éste tiene un plazo de siete días hábiles para poder devolver el producto. Debe tenerse en cuenta que no se puede penalizar al comprador en caso de que decida hacer uso de este derecho de desistimiento. El comprador no está obligado a indicar ningún motivo para ello. No podrán devolverse todos los productos ya que existen limitaciones, entre otros, por ejemplo, productos perecederos, archivos de canciones, etc. Ejercitado este derecho, el vendedor debe devolver al comprador las cantidades íntegras, exceptuando los gastos de envío del producto, en un plazo máximo de treinta días.
Cuando se deba reparar o sustituir el producto que hayamos enviado porque este no funciona hay que tener en cuenta que tanto la reparación como sustitución deben ser gratuitas para el consumidor y usuario, es decir, no se lo puede cobrar los gastos que haya que realizar para reparar o sustituir el producto, especialmente los gastos de envío, así como los costes relacionados con la mano de obra y los materiales.
Política de precios:
El precio no puede variar de él indicado en la página web (gastos de envío e IVA incluidos).
En caso de venta a distribuidores y tiendas el pedido mínimo es de 5 grips envío no incluido.
A partir de 30 grips las tiendas tienen envíos gratuitos y las distribuidoras a partir de 40.
Cuando el pedido es mayor a 100 grips se le aplica un descuento del 10% y envio gratuito tanto a las tiendas como a los distribuidores.
Política de Promociones y descuentos:
Los descuentos y promociones serán aplicables únicamente a los productos indicados en la página web, esto se llevará a cabo mediante un descuento al final de la “cesta” o insertando un código de descuento.
Los clientes que nos envíen material audiovisual con nuestra marca gozarán de descuentos únicos
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Políticas de privacidad
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