Product Policy

1 Grip: The product is punched in a roll, with a label.
Pack Grip: The product comes stamped in sheets inside the packaging.
Roll Grip: The product arrives in a roll of 18.29m rolled on itself.

Service and Customer Service Policy

In Cream we practice social skateboarding, since for each sold grip we donated another one to Skateistan. (For that reason we want to welcome you to our family)
Although we also think about you, because if in 10 hours skating you have not gotten used to it, you give us back the grip and we give you back the money. (It must include: the grip, the label and the tie / bracelet) In case of having paid with any promotion, the amount paid will be refunded.

OBLIGATIONS IN THE MATTER OF PERSONAL DATA PROTECTION

Prior notification of the files to the Spanish Agency for Data Protection.
When on our website we collect personal data, whether from customers, users, potential customers, etc., we must proceed to notify all these files containing personal data to the Spanish Agency for Data Protection (AEPD), an obligation that must be performed prior to the start of data processing tasks.
Forms of data collection: Obligation of information. When the website uses a form to collect personal data of users or customers, or to allow subscription to a newsletter or community, it is mandatory to include a legal notice on data protection, whose content must inform of what following (Article 5 of the Organic Law 15/1999, of Protection of Personal Data):
a) of the existence of a file or data processing
b) the purpose of its collection and the recipients of the information
c) of the obligatory or optional nature of the answer to the questions that are posed
d) the consequences of obtaining the data or the refusal to supply them
e) of the possibility of exercising rights of access, rectification, cancellation and opposition
f) of the identity and address of the person responsible for processing the data. To comply with this obligation, it is necessary to place a specific legal notice clearly visible just below the form, or insert a link permanently visible on the Web to our privacy policy.

Security measures

The creation and maintenance of a personal data file requires the application of certain security measures, both technical and organizational, which may vary depending on the greater or lesser sensitivity of the data that comprise it.
– Duty of secrecy The fact that a person has provided us with their personal data obliges us to maintain the confidentiality of them and not to disclose them to any other entity unless we have informed them that we are going to transfer their data and have obtained their consent.
– Attention to rights The people who have given us their data have the right to know what data we have of them and why, to request that we change or cancel them as well as oppose the treatment we perform with your data.

They are the rights of access, rectification, cancellation and opposition.

– Data processing contract When the website on which we collect personal data is hosted on the servers of another company, a computer specialist that is not from our company do the maintenance of the website or a company is going to lend us a data processing service and consequently will have access to the information in our database.

Obligations regarding the sending of emails commercial

As a general rule, it is prohibited to send advertising communications or Promotions by email or SMS, if the recipient has not previously requested or, where appropriate, has not authorized us in advance and expressly to send them. However, if we maintain a contractual relationship with the recipient prior, that is, if you are already our client, we can send you communications twenty regarding products or services of our company, provided that these they are similar to those that were initially the object of contracting by this one.

In any case, both at the time of collecting the data of the recipient, and within of every commercial communication that we send you, we must also inform you on the aforementioned data protection issues, to offer you the possibility of stopping receiving this type of communications, putting their provision a simple and free means, such as sending an email email to a certain address or through a form on our page Web. When we send an electronic communication of a commercial nature or advertising, it is essential that the recipient can identify it as such. By It is mandatory to include at the beginning of the message the word “advertising” or the abbreviation “ads”. In addition, the company making the promotion must identify itself
clearly. If the content of the message is about offers or contests Promotional items, such as discounts, prizes and gifts, must be included clearly conditions of access or participation, or indicate where they may be consult.

Obligations regarding the capture of information about cookies

When in the website use cookies or other storage and recovery devices of data, which are installed on the user’s computer, to store information necessary for the user to navigate through our website, you must inform clear and complete way about its use and purpose, as well as offer them the possibility of rejecting the processing of data through a simple procedure and free. This obligation can be fulfilled, for example, by informing about it in the legal notice or in the contracting conditions of the website, as well as informing about how they can refuse the installation of these files through the navigation programs that the user uses.

Mandatory information that the website must offer In one place permanently accessible from the Web page, relative information should appear to the owner of it. This obligation is contained in article 10 of the LSSICE.

Online Contracting

When you can buy products or hire services on a website, the Law 34/2002 on Services of the Information Society and Electronic Commerce, establishes the following obligations:
– Inform the user during the entire process of:
a) The different procedures that must be followed to celebrate the contract. Plan of viability of a virtual urban and extreme sports store.
b) If the provider is going to file the electronic document in which the contract and if it is going to be accessible.
c) The technical means available to identify and correct errors in the introduction of the data.
d) The language or languages in which the contract may be formalized.
e) General conditions to which, if applicable, the contract should be subject, enabling that these can be stored and reproduced by the recipient.
– Confirm to the user the reception of their acceptance once finished the hiring process, what we will do for any of the following means:
a) Sending an acknowledgment by email or other means of communication equivalent to the address that the user has indicated, within the term of the twenty-four hours after receipt of acceptance.
b) Generating a confirmation of the acceptance received, as soon as the acceptor has completed the procedure, as long as the latter can file the confirmation.

Obligations regarding the capture of information about cookies

When the website uses cookies or other data storage and retrieval devices, which are installed on the user’s computer, to store information necessary for the user’s browsing on our website. , it must be informed in a clear and complete way about its use and purpose, as well as offering them the possibility of rejecting the processing of data through a simple and free procedure. This obligation can be fulfilled, for example, by informing about it in the legal notice or in the contracting conditions of the web page, as well as informing about how they can refuse the installation of these files through the navigation programs that the user uses.

Mandatory information that the website must offer

In a permanently accessible place on the website, the information relative to the owner of the same must appear. This obligation is contained in article 10 of the LSSICE.

Legal issues about delivery

Delivery time of the product. Unless the parties have agreed otherwise, the seller must execute the order within a maximum period of thirty days from the day following the one in which you have received the order communication from the buyer.

Satisfaction guarantee.

We will refund your money if it does not meet your expectations!

Conditions: it must be cut as it appears in the instructions. Photos must be sent. The customer has a limit of 3 weeks to make a claim.

Term of return of the product.

From the day the buyer receives the product, this has a period of seven working days to return the product. It must be taken into account that the buyer can not be penalized in case decide to make use of this right of withdrawal. The buyer is not obliged to indicate no reason for it. All products can not be returned since there are limitations, among others, for example, perishable products, files of songs, etc. Exercising this right, the seller must return the buyer the full amounts, except for the cost of shipping the product, within a reasonable time maximum of thirty days.

Product deteriorated.

When you need to repair or replace the product that we have sent because this does not work you have to keep in mind that both the repair as a substitution they must be free for the consumer and user, that is, they are not can charge the expenses that have to be made to repair or replace the product, especially the shipping costs, as well as the costs related to the hand of work and materials.

Pricing policy.

The price can not vary from it indicated on the website (shipping costs and VAT included). In case of sale to distributors and stores, the minimum order is 5 grips. included. From 30 grips stores have free deliveries and distributors from 40 when the order is greater than 100 grips a discount of 10% is applied and shipping free to both stores and distributors.

Promotions and discounts policy

The discounts and promotions will be applicable only to the products indicated on the website, this will be done by means of a discount at the end of the “basket” or by inserting a discount code.

Customers who send us audiovisual material with our brand will enjoy unique discounts.